Refund and Returns Policy

Effective Date: March 8, 2025

At DreamBina, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return and refund policy to ensure your shopping experience is as smooth and enjoyable as possible. Please review the following details regarding our return and refund process:

1. Returns

We accept returns for products purchased from our website under the following conditions:

  • Eligibility: Items must be returned within 30 days from the date of delivery.
  • Condition: Items must be unused, unopened, and in the same condition as when you received them, including all original packaging and labels.
  • Non-returnable Items: Certain products, including but not limited to opened skincare items, personal care products, and gift cards, are non-returnable due to hygiene and safety reasons. Please ensure that the items you are returning meet these criteria before initiating a return.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@dreambina.com or call (660) 679-4258. Provide your order number, the product(s) you wish to return, and the reason for the return.
  2. Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and detailed return instructions. You must include the RMA number with your return package to ensure we can process it efficiently.
  3. Return Shipping: Customers are responsible for the return shipping costs unless the return is due to a mistake made by DreamBina (e.g., receiving the wrong product or a damaged item). We recommend using a trackable shipping service to ensure the item is safely returned to us.
  4. Inspection: Once we receive your returned item, we will inspect it to ensure it meets the return requirements. If your return is approved, we will proceed with issuing a refund or exchange.

3. Refunds

  • Processing Time: Once your return is received and approved, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used during the purchase.
  • Shipping Costs: Please note that original shipping charges are non-refundable unless the return is due to an error on our part.
  • Partial Refunds: In certain cases (e.g., opened or used items), we may issue a partial refund. This will be determined upon inspection of the returned item.

4. Exchanges

If you wish to exchange a product for a different size, color, or alternative item, please follow the same process as the return process. You can contact us to arrange the exchange. Exchanges are subject to availability and may require you to return the original product and place a new order for the replacement.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at info@dreambina.com or call (660) 679-4258. We will arrange for a return or exchange and cover the return shipping costs. Please provide photos of the damaged or defective product to help us resolve the issue quickly.

6. Late or Missing Refunds

If you haven’t received your refund after the stated processing time, please check with your bank or credit card company, as there may be processing delays on their end. If you still have not received your refund, please contact us at info@dreambina.com.

7. Contact Us

If you have any questions or need assistance with a return or refund, please don’t hesitate to contact us:

Thank you for shopping with DreamBina! We are committed to ensuring your satisfaction and providing high-quality beauty products that you can trust.