Refund and Returns Policy for DreamBina

Effective Date: September 17, 2025

At DreamBina, we want you to be completely satisfied with your purchase. If for any reason you’re not, we offer a hassle-free return and refund policy to make your shopping experience as smooth and enjoyable as possible. Please review the following details about our return and refund process:

1. Returns

We accept returns for products purchased from our website under these conditions:

  • Eligibility: Items must be returned within 30 calendar days from the date of delivery.

  • Condition: Items must be unused, unopened, and in the same condition you received them, including all original packaging and labels.

  • Non-returnable Items: Certain products are non-returnable due to hygiene, safety, or their nature. This includes, but isn’t limited to:

    • Opened skincare items

    • Personal care products (if opened or used)

    • Gift cards

    • Any item marked as “final sale” Please ensure the items you want to return meet these criteria before starting a return.

2. Return Process

To start a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@dreambina.com or call (660) 679-4258. Provide your order number, the product(s) you wish to return, and the reason for the return.

  2. Return Authorization: If your return request is approved, we’ll give you a Return Merchandise Authorization (RMA) number and detailed return instructions. You must include the RMA number with your return package so we can process it efficiently.

  3. Return Shipping: Customers are responsible for the return shipping costs unless the return is due to a mistake by DreamBina (e.g., you received the wrong product or a damaged item). We highly recommend using a trackable shipping service or purchasing shipping insurance to ensure the item gets back to us safely, as we can’t be responsible for lost or damaged return shipments.

  4. Inspection: Once we receive your returned item, our team will inspect it to ensure it meets all return requirements. If your return is approved, we’ll proceed with issuing a refund or exchange.

3.Refunds

  • Processing Time: Once your return is received and approved, we’ll process your refund within 7-10 business days. Refunds will be issued to the original payment method used during the purchase.

  • Original Shipping Costs: Please note that original shipping charges are non-refundable unless the return is due to an error on our part (e.g., you received a damaged or incorrect item).

  • Partial Refunds: In certain cases (e.g., items returned not in original condition, opened or used items that are still accepted for return under specific circumstances), we may issue a partial refund. The exact refund amount will be decided after inspecting the returned item.

4. Exchanges

If you want to exchange a product for a different size, color, or alternative item, please follow the same process as initiating a return. You can contact us to discuss arranging the exchange. Exchanges are subject to product availability and might require you to return the original product and place a new order for the replacement item through our website.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at info@dreambina.com or call (660) 679-4258.

  • Reporting: You must notify us of damaged or defective items within 7 days of delivery.

  • Evidence: Please provide photos of the damaged or defective product, along with your order number, to help us resolve the issue quickly.

  • Resolution: Upon verification, we’ll work with you to resolve the issue, which may include arranging for a return or exchange, and we’ll cover the return shipping costs for confirmed damaged or defective items.

6. Late or Missing Refunds

If you haven’t received your refund after the stated processing time (7-10 business days from approval), please first check with your bank or credit card company, as there might be processing delays on their end. If you still haven’t received your refund after these checks, please contact us at info@dreambina.com, and we’ll investigate the matter.

7. Contact Us

If you have any questions or need assistance with a return or refund, please don’t hesitate to contact our customer service team:

  • Email: info@dreambina.com

  • Phone: (660) 679-4258

  • Address: 300 S Delaware St, Butler, Missouri