Sales Policy

Effective Date: March 8, 2025

At DreamBina, we are committed to providing our customers with high-quality beauty and skincare products along with an exceptional shopping experience. Below is our sales policy, which outlines important details regarding orders, pricing, promotions, and sales transactions on our website.

1. Order Processing

  • Order Confirmation: Once you place an order on our website, you will receive an email confirmation with the details of your order, including the products, pricing, and estimated delivery information.
  • Processing Time: Orders are typically processed within 1-2 business days. Orders are only shipped on business days (Monday to Friday, excluding holidays). If there are any issues with your order, such as product availability or payment issues, we will contact you promptly.
  • Stock Availability: If an item is out of stock or unavailable after you’ve placed an order, we will notify you as soon as possible. You will have the option to either wait for the item to be restocked, choose an alternative, or cancel your order for a full refund.

2. Pricing

  • Product Pricing: All prices listed on our website are in U.S. Dollars (USD) and are subject to change without notice. The price at the time of order placement is the price you will be charged.
  • Sales Tax: Sales tax will be applied to orders based on the shipping address. The applicable sales tax amount will be calculated at checkout.
  • Promotions & Discounts: Occasionally, DreamBina may offer promotional discounts, sales events, or special offers. Promotions are subject to terms and conditions and may have limited validity. Discounts cannot be combined with other offers unless otherwise stated. Promotional discounts are applied at checkout.

3. Payment

  • Payment Methods: We accept payments via credit cards (Visa, MasterCard, American Express, Discover), debit cards, and PayPal. All transactions are securely processed via encrypted payment gateways.
  • Order Payment: Payment must be completed at the time of purchase. Once your payment is successfully processed, you will receive an order confirmation email. If payment is unsuccessful, the order will not be processed, and you will be notified to update your payment details.

4. Shipping & Delivery

  • Shipping Methods: DreamBina offers various shipping methods depending on your location. Shipping charges will be calculated at checkout based on the delivery method and destination.
  • Delivery Times: Delivery times vary depending on your location and the shipping method selected. Estimated delivery times will be provided at checkout, but these are only estimates and can be subject to delays due to factors outside our control, such as weather or carrier issues.
  • International Shipping: We currently offer international shipping to select countries. Please note that international orders may be subject to additional customs duties, taxes, or fees, which are the responsibility of the customer.

5. Order Cancellations

  • Cancellation Request: You can cancel your order before it has been processed or shipped. To request a cancellation, please contact our customer service team at info@dreambina.com or call (660) 679-4258 as soon as possible.
  • After Shipment: Once your order has been shipped, we are unable to cancel it. However, you may return the product after delivery in accordance with our Refund and Returns Policy.

6. Refunds & Returns

  • Returns: If you are not completely satisfied with your purchase, we offer a return policy that allows you to return eligible items within 30 days of receipt. Please refer to our Refund and Returns Policy for more details.
  • Refunds: After your return is received and processed, refunds will be issued to the original payment method. Please note that shipping fees are non-refundable unless the return is due to an error on our part (e.g., receiving the wrong product or a defective item).

7. Customer Service

If you have any questions regarding our sales process, order status, or need assistance, please feel free to contact our customer service team:

8. Terms of Sale

By placing an order on our website, you agree to the terms and conditions outlined in this Sales Policy. DreamBina reserves the right to amend this policy at any time, and any changes will be effective immediately upon posting to our website.

Thank you for shopping with DreamBina! We are dedicated to delivering high-quality beauty products and ensuring your satisfaction with every purchase.